Frequently Asked Questions

Read through the most commonly asked questions that we recieve. If you have a question that was not yet answered, 

visit our Contact Us  page


Where are you located?

Our company is based in the grand city New York , New York. This of course has built in to our culture as a brand. 

We strive to combine the serious business mentality of New York City with the need for physical therapy advancements to provide our customers with an experience unlike no other in the market.

Where can I track my order?

Kangaroo Kino is excited to announce that we are partnering with 17 Track package tracking services to offer the most effecient package tracking we can give you. To track your order after it has been placed visit the Track My Order page.

What is your return/refund policy?

At Kangaroo Kino, we strive to give our cutomers the most optimal shopping experience possible. Our return and refund policy can be accessed on our Refund Policy page.

What are shipping times like?

Like most online platforms, shipping times for products may vary based on the following factors:

1. Customer Location

2. Specific Product

3. Date Ordered

We ensure our products will be recieved as promised, however it is noteworthy that some products can take a couple days longer to recieve than others. We never charge extra for shipping on a product that is'nt gauranteed to be recieved in a specific time frame. 

Any further questions on shipping times can be sent to us through our Contact Us page.